The Better Business Bulletin is a blog written by Andrew John Slaney and is focussed on a desire to help organisations perform better and create greater value for all stakeholders, through increased process understanding and a commitment to improve.

Sunday 4 June 2017

Four ways to shape customer-experience measurement for impact

http://www.mckinsey.com/business-functions/operations/our-insights/four-ways-to-shape-customer-experience-measurement-for-impact

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